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X Bazi Help Center – Find answers to all your questions, right here

From opening an account to making a withdrawal — find answers to all your questions in Bengali at the X Bazi Help Center. Our support team is with you 24 hours a day, 7 days a week.

98% Issue Resolution Rate
<5 minutes Average Response Time
24/7 Live Chat Support
In Bengali Full Support
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What do you need help with?

Pick a topic and get instant guidance

👤
Account & Registration
All guides covering new account registration, KYC verification, password reset, and profile updates.
12 Guides
💳
Deposits & Payments
How to deposit via bKash, Nagad, and Rocket — including maximum and minimum limits and solutions for payment-related issues.
15 guides
💰
Withdrawals & Cashouts
A complete guide to withdrawal rules, processing times, limits, and what to do if your withdrawal gets stuck.
10 guides
🎁
Bonuses & Promotions
How different bonuses work, what wagering requirements mean, and how to redeem a bonus correctly.
8 guides
🎮
Game & Betting Issues
Games not loading, cancelled bets, how to raise a dispute about results, and other technical issues.
9 Guides
🔒
Security & Privacy
Information on account security, two-step verification, reporting suspicious activity, and data privacy.
7 Guides
Contact us directly

Reach out to us in whatever way feels comfortable

💬
Live Chat
The fastest way to get help. Click the chat button in the bottom right corner of the site.
Avg. Response: 2 Minutes
7 Days a Week, 24 Hours a Day
📧
Email Support
For detailed issues, send us an email. You can attach screenshots or documents.
support@xbazi.co
Response: Within 2–4 Hours
📱
Telegram Support
Join our support channel on Telegram. Get updates and resolutions all in one place.
@xbazi_support
9 AM – 12 AM
📞
Callback Request
Prefer to talk over the phone? Submit a callback request and we'll call you.
Submit a Request via Live Chat
10:00 AM – 10:00 PM
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Quick Fix Guide

Step-by-step solutions to the most frequently reported issues

1
Go to the Registration Page
Click the "Register" button in the top right corner of the X Bazi website, or go directly to /register Go to the page.
2
Enter your mobile number
Enter your active Bangladeshi mobile number. Your OTP will be sent to this number. It cannot be changed later, so make sure it's correct.
3
Verify OTP
Enter the 6-digit OTP sent to your phone. If you don't receive it, wait 2 minutes and then tap "Resend".
4
Set your password
Choose a strong password of at least 8 characters. Mix uppercase letters, lowercase letters, and numbers.
5
Log In First
Once registration is complete, you'll be logged in automatically and 50 welcome points will be added to your account.

Each person may only register one account. Attempting to create multiple accounts may result in all of them being permanently closed.

Provide accurate information when registering. Your details will be cross-checked during KYC verification. Incorrect information may cause issues with withdrawals.

1
Go to Deposit from Your Dashboard
After logging in, click the "Deposit" button at the top right, or go through "My Wallet" on the dashboard.
2
Choose a Payment Method
bKash, Nagad, or Rocket — choose your preferred method. The minimum deposit is ৳200 across all methods.
3
Enter Amount & Number
Enter the amount you wish to deposit and provide your mobile banking number.
4
Approve the payment
You'll receive a notification in your bKash/Nagad/Rocket app. Approve the payment using your PIN.
5
Check Balance
After a successful payment, funds will appear in your X Bazi wallet within 1–2 minutes.
Payment Method Comparison
Method Minimum Processing Status
BKash ৳200 Instant Active
Nagad ৳200 Instant Active
Rocket ৳500 2–5 Minutes Active
Bank Transfer ৳1,000 30 minutes Active
1
Go to the withdrawal page
From the dashboard, click "Withdraw" or the withdrawal option. If your KYC is not yet verified, complete verification first.
2
Select Amount & Method
Enter the amount you wish to withdraw (minimum ৳500) and provide your bKash or Nagad number. Make sure the number matches the one registered on your account.
3
Submit Request
Review your details and tap "Request Withdrawal". An OTP will be sent to your phone — enter it to confirm.
4
Wait for Processing
Withdrawals are typically processed within 15–30 minutes. VIP Gold members and above receive their funds even faster.
5
You'll Receive a Confirmation
Once the transfer is complete, a confirmation will be sent to you by SMS and email. You can also view the transaction in your dashboard's transaction history.

Any active bonus wagering must be completed before making a withdrawal. If not, the bonus will be forfeited — but you can still withdraw your main balance.

Withdrawal funds are sent only to your registered mobile number. Transfers to a third party's number are not possible.

1
Go to Verification Page
Go to the "KYC Verification" or "Identity Verification" option on your dashboard. Withdrawals will not be available until this is completed.
2
Upload a photo of your National ID
Take clear photos of both the front and back of your NID card. Blurry images may result in rejection.
3
Take a selfie
Take a selfie holding your NID card. Both your face and the card details must be clearly visible.
4
Submit and Wait
Documents are usually verified within 1–2 hours of submission. During peak times, it may take up to 24 hours.
5
Get approved
Once your KYC is approved, you'll be notified by SMS and email. 100 bonus points will also be credited to your account.
Why is KYC required?

KYC keeps your account secure. It ensures no one else can use your account under your name.

If you don't have an NID, you can complete KYC using a passport or birth registration certificate. Any government-issued ID is accepted.

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About the X Bazi Help Center

No matter how great the games or bonuses are on an online betting platform, the whole experience falls apart if you can't get the right help at the right time. X Bazi This is well understood here. That's why a complete help center has been built — explaining everything in plain language that everyday users in Bangladesh can relate to.

Whether you're playing from Dhaka, Sylhet, Chattogram, or Mymensingh, X Bazi 's support team speaks your language. Ask your question in Bangla on live chat and get a reply in Bangla. It may seem like a small thing, but for many bettors it makes all the difference.

Most common issues

Thousands of users every day X Bazi contact the Help Center. Certain issues tend to come up repeatedly — such as deposit funds not reflecting in the balance, forgotten passwords, confusion about how bonuses work, or delayed withdrawals.

Most of these issues are minor. If a deposit doesn't reflect, it's usually a brief delay on the mobile banking server — it typically resolves itself within 5–10 minutes. If it still hasn't come through, share your transaction ID in live chat and an agent will sort it out within 2–3 minutes.

What You Need to Know About Security

X Bazi Your account security is our top priority. The site uses SSL encryption, which means your information is fully protected. Enabling two-factor authentication (2FA) makes your account even more secure.

If anyone asks for your account password or OTP — they are not from X Bazi. X Bazi We will never ask for your password or OTP over a call or message. If you receive any such call or message, please notify our support team immediately.

Keep your account secure

Use a strong password, keep 2FA enabled, and avoid logging in over public Wi-Fi.

Clear up your bonus confusion

Many users get excited about a bonus and try to withdraw right away, only to be disappointed. Bonuses come with a wagering requirement — meaning you need to place a certain amount of bets using the bonus funds before a withdrawal is possible. For example, a ৳100 bonus with a 10x wagering requirement means you'll need to place ৳1,000 in bets first.

X Bazi 's Help Center explains all bonus terms in plain language. If you have questions about a specific bonus, ask in live chat — an agent will walk you through it step by step.

Mobile-Friendly Experience

Most users in Bangladesh access the platform from mobile X Bazi The site is fully responsive on mobile browsers, so every feature is accessible without a separate app. Live chat support works just as well on mobile.

If games aren't loading on mobile, start by clearing your browser cache and reloading the page. If the problem persists, try a different browser. Chrome or Firefox generally works best. X Bazi .

How to Submit a Complaint

If you're not satisfied for any reason, you can raise a complaint. Start by letting us know via live chat. If the issue isn't resolved, write to support@xbazi.co with full details. Adding "Complaint" in the subject line will have it prioritized. X Bazi Every complaint is taken seriously, with a resolution guaranteed within 24 hours.

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FAQs

The Most Frequently Asked Questions at the Help Center

Yes, X Bazi's live chat support is available 24 hours a day, 7 days a week. Even if you run into an issue at 3 AM, an agent will be there. Email support also responds within 24 hours. Telegram support is active from 9 AM to 12 AM.

Wait 10 minutes first — occasional delays are normal due to mobile banking servers. If the funds still haven't arrived, copy your transaction ID from the bKash, Nagad, or Rocket app and paste it into live chat. An agent will credit it manually. This is usually resolved within 2–3 minutes.

Click the "Forgot Password" button on the login page. Enter your registered mobile number and you'll receive an OTP. Use the OTP to set a new password. The whole process takes under 2 minutes. If you no longer have access to your mobile number, verify your identity via live chat by submitting your KYC documents to reset your password.

Withdrawals are normally processed within 15–30 minutes. If it's been over an hour, contact live chat with your withdrawal request number. Withdrawals are often held due to incomplete KYC or unmet wagering requirements. An agent will explain the reason and resolve it for you.

Start by refreshing the page and checking your internet connection. Clear your browser cache (Ctrl+Shift+Delete). If you're using a VPN, turn it off and try again. Use Chrome or Firefox for best results. If the problem persists, contact live chat — this usually happens during server maintenance and resolves on its own after a short while.

If your account is suspended, you'll be shown the reason at login. Common causes include incomplete KYC, suspicious activity, or a policy violation. Email support@xbazi.co and verify your identity. Most cases are resolved within 24–48 hours. If the suspension was made in error, your account will be reinstated after review.
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